Contact us
Contact us
Helpline
Please contact us for any information regarding the visa process:
Contact us by phone: 18002668858, 022-67866002, 912262018404
Contact us by email: Email Now
Contact us by chat: Chat Now
Customer experience and feedback
VFS Global is committed to delivering a world-class service. To help achieve this, VFS Global welcomes and values feedback from customers. You can be assured all feedback received receives our full and complete attention.
Customer compliments
Feedback is always welcome. If you have any comments about the service you have received from us, please do get in touch.
Customer complaints
We take complaints seriously and use them as an opportunity for continuous improvement of our company and our staff. When you get in touch with your comments, you will receive a timely response and resolution of your grievance, in accordance with our complaint handling procedure.
You can submit feedback online:
Service Charges for Services offered at the VAC
| Service Price (Per Applicant) | Amount in CAD (inc. VAT) | Amount in RS (inc. VAT) |
|---|---|---|
Two-Way Courier Service [for the pickup of passport from applicant and for the return of passport to applicant by courier (per package)] | $26.18 | 1,560.00 |
Premium Lounge | $72.72 | 4,333.00 |
SMS | $3.00 | 179.00 |
Locker Service | $5.47 | 326.00 |
International Civil Aviation Organization (ICAO) compliant photography | $3.73 | 222.00 |
Photocopy | $0.55 | 33.00 |
Printing | $0.55 | 33.00 |
One-Way Courier Service [For the return of passport to applicant by courier (per package)] | $13.09 | 780.00 |